Last Update: May 01, 2025
These Terms of Service (“Terms”) govern your access to and use of the Nibelung search engine, a product operated by Stellar Labs OÜ (“we”, “us”, or “our”). Please read these Terms carefully, as they represent a legally binding agreement between you (the “Customer” or “User”) and Stellar Labs OÜ.
By accessing or using the Nibelung service, you agree to comply with these Terms. If you do not agree, please do not use our service or website.
Nibelung is an AI-powered vector search engine designed for e-commerce platforms to improve search functionality, product discovery, and customer experience. The service includes:
Nibelung uses semantic search, machine learning models, and vector-based matching to deliver relevant search results and improve conversion rates. Our platform is available as:
To use the service, you may be required to create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately if you suspect unauthorized use.
You may not use the service for unlawful or prohibited activities, including but not limited to data scraping, reverse engineering, or interfering with the platform’s functionality or security.
Access to Nibelung may be provided through a paid subscription or licensing agreement. All fees are defined either in a separate agreement or during the subscription process and must be paid in euros (EUR) to the designated account of Stellar Labs OÜ.
You are responsible for applicable taxes, bank fees, and currency conversion charges related to your payment.
Non-payment may result in suspension or termination of service.
All content, software, algorithms, and technology used in or associated with Nibelung are the exclusive property of Stellar Labs OÜ. You may not copy, distribute, modify, reverse-engineer, or use any part of the platform beyond what is explicitly permitted under these Terms or a separate agreement.
Your use of the service does not grant you any ownership rights in the software or trademarks of Nibelung.
You retain full ownership of any data you upload or process through Nibelung (“Customer Data”). You grant us a limited license to store, process, and use this data strictly for the purpose of operating and maintaining the service.
We handle all personal data in accordance with our Privacy Policy. For more details on how we collect, use, and protect your data, please refer to that policy.
Nibelung may integrate with or link to third-party services. We are not responsible for the content, terms, or practices of these third-party providers. You use such services at your own risk.
Any third-party services used in conjunction with Nibelung may be subject to additional terms or policies.
We strive to ensure continuous availability of the Nibelung platform, but we do not guarantee uninterrupted access. Planned maintenance and unforeseen issues may result in temporary service disruptions.
Basic support is available via email at support@nibelung.ai. Premium support terms may be outlined in a separate agreement.
We reserve the right to modify or replace these Terms at any time. If changes are material, we will provide notice (e.g., via email or platform notification) at least 30 days prior to the new terms taking effect.
Your continued use of the service after the updated Terms take effect constitutes your acceptance of those changes.
You may discontinue use of Nibelung at any time. We reserve the right to suspend or terminate your access to the platform if you breach these Terms, violate applicable law, or engage in harmful behavior that affects the service or other users.
Upon termination, your access will be revoked and your data may be deleted in accordance with our retention policy.
To the maximum extent permitted by law, Stellar Labs OÜ shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability is limited to the amount paid by you for the service in the twelve (12) months prior to the claim.
These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Tallinn, Estonia, unless otherwise agreed in writing.
Our support team is available Monday to Friday, from 10:00 to 19:00 CET (Central European Time), excluding public holidays.
We provide technical support and consultation through the following channels:
These include problems that affect the core functionality of the Nibelung.ai product (such as search engine failures, major system errors, or critical performance degradation).
These include questions related to the search functionality, configuration assistance, minor bugs, or general usage.
This SLA applies to issues related strictly to the core product functionality. Custom integrations, third-party service issues, or client-side modifications are not covered under this SLA and may require a separate agreement.
If you have any questions or concerns regarding these Terms, please contact us at: connect@nibelung.ai
